Lush Motel Lapa

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The place looks modern and attractive, but I wouldn’t recommend it after this stay. At checkout around 10, they charged us for an extra hour, hadn’t deducted the reservation amount paid through the Guia de Motéis app, and also billed us for chicken we’d sent back. The receptionist was quite rude and suggested we didn’t want to pay, which was embarrassing after everything that had happened. We checked in at 9:45 p.m. and found the air conditioner in our suite broken and leaking, with water starting to flood the room. We told reception, but it took nearly an hour to move us. While waiting, we ordered dinner: the medium filet mignon with vegetables came extremely greasy, and the well-done chicken arrived undercooked, so we had to ask for a replacement. In the morning, our breakfast arrived without coffee or milk. The service and attention to the guest experience really fell short.

My husband and I went on January 25. Everything looked very fancy, the food was good, and the service was good too. The next day, though, he started getting itchy all over, and it kept getting worse. We thought it might be an allergy or chickenpox and would clear up, but after 14 days it hadn’t, so I sent him to a doctor. The doctor first asked whether he’d slept away from home recently. When my husband mentioned staying at a motel, the doctor said this kind of itching is typical of motels, sometimes called “motel itch,” and can be caused by mites or scabies contamination. I contacted them on Instagram, explained what happened, and asked for reimbursement for the stay and the medication costs. They refused, saying it couldn’t have happened there and that they clean rigorously. But the reviews here include complaints about cockroaches in rooms and poor cleaning. They don’t solve the problem and don’t seem to care about guests. I’d like to see what they’d do if something more serious happened. I’m going to contact Procon and file a report with the health surveillance agency. Let’s see if it really is cleaned so rigorously.

Good evening. My name is Claudia, and my husband and I went to Lush to celebrate our 18th wedding anniversary. What should have been a celebration turned into a disappointment. They put us in suite 201, where our car wouldn’t even fit in the garage. We wanted a better suite, but the others were occupied, so this was the one they offered. It felt inferior for the price. The whirlpool was badly placed, and the floor around it was so slippery that both my husband and I slipped. I left feedback at the front desk and on the evaluation form. I hope they improve so other people don’t go through the same thing. It wasn’t worth the experience, and this place doesn’t deserve even three stars.