Wander the Resort

The property is beautiful, and we did enjoy dinner, but the visit was very disappointing. We’d had a great experience at Wander Resort in PEC a couple of years ago, so we returned for a special 65th birthday getaway. We spent about $2,000 for two nights and drove nearly four hours expecting the full Nordic resort experience that had been heavily marketed and discussed when booking. Before the trip, we called after hearing there’d been a fire. We were told only that the spa area was unavailable, so we decided to go ahead. Nobody explained the full extent of the closures. When we arrived, several parts of the resort, including the lounge, were out of order, which significantly affected the experience we’d booked and paid for. If we’d been properly told in advance, we absolutely would have postponed. We contacted the resort right after our stay and were told management would respond as soon as possible. Four days later, we still hadn’t heard back. Transparency and customer service matter. Guests need to know when major amenities are unavailable so they can make an informed decision before spending this much on a luxury stay.

We had SO much fun at their Pop-Up Pool Party over the long weekend for a bachelorette, since the spa was closed. The staff were amazing, the pools were warm, and it wasn’t too crowded, so it still felt relaxing. They served food and drinks poolside too, which made it even better. I’d definitely come back for another pool party.

I went to Wander for my birthday and had a fantastic time. The pools had an incredible variety, and I loved the sauna. The Nordic spa circuit is beautifully designed and made for a really relaxing escape. Highly recommend if you want to unwind in the County.

We went to Wander Spa on February 27th as a special Valentine’s gift to each other, but the experience was a real disappointment. The Steam Room is our favourite, and we learned just days beforehand that it was closed for renovations. It had been unavailable for weeks without notice, and the 72 hours’ warning came too late for us to get a refund. The 15-minute German ritual in the dry spa had loud rock'n roll music instead of something calm and relaxing. The big pools weren’t really warm, and staff allowed multiple guests to talk loudly throughout the Spa. Alcohol was available to buy onsite, which made some guests even louder. It didn’t feel tranquil like they advertise. When we were leaving and wanted to shower, there was no hot water, so we had to drive two hours home before showering. If you want a party place and an unprofessional experience, go to Wander. For something calm, relaxing, and tranquil, don’t bother.