Bernard Bnb

The location is nice and the room itself was decent, so there’s potential here. But the service was terrible, the bathrooms were awful, and the whole stay felt disappointing and soulless. Calling this a “Bed and Breakfast” feels like a joke when the food isn’t cooked for you: you have to order it before 11 pm the day before and make it yourself. It felt like someone was lazily running another property just to make money, assuming guests would pay and overlook the reviews, as I did. I hope they take pride in serving people and improve what’s wrong. There’s no staff on site, so you’re left to manage everything yourself. The keypad entry was confusing, and I had to call and wait for someone to answer, only to be told to find an email sent from a different address than the first one from “La Maison De Mile End.” Apparently the property uses two names, “Bernard Bed & Breakfast” and “La Maison De Mile End.” After 10 to 20 minutes of tedious check-in, tired and cold, I got in but couldn’t find my room. The details were in the email, and I learned it was downstairs. I shouldn’t have had to spend all that effort figuring things out when someone could have checked me in and shown me where to go. My room faced the street and had no desk. That part was on me, but the website only has one photo per room and lists amenities in very general terms. More room photos and a property map would help. I wanted somewhere quiet and isolated where I could work, and wouldn’t have chosen this room if I’d known there were other rooms away from the street. The bathroom was another mess. The restroom trash looked rummaged through, with toilet paper on the floor and the lid off, and the shower bath mat was soaking wet. I had to pick things up myself. Then the toilet tank had no water, so it wouldn’t flush. The upstairs toilet was the same the next morning, 3/15/25. I used a kitchen recycling bin trash bag, filled it with water, and flushed that way. No guest should have to do that. The bathtub looked as though it hadn’t been cleaned in ages, and the shower curtain was crusty. For what I paid, this was unacceptable. The pictures and videos may be gross, but they show what it was like.