meilin Z.
I’d stayed here three times. My first Airbnb stay was pretty good, so I booked again through the official website. That cost much more, $626 for two nights in loft 1b, plus a $350 room deposit. It really wasn’t worth it. My most recent stay in loft 1E was awful: there was no reception, the upstairs had no electricity, so I had to charge my phone downstairs, the blanket cover was dirty, and there were stains on the downstairs floor. I doubt the maid had cleaned. Then I found out $50 had been taken from my deposit. I felt scammed. Extremely disappointed, and I wouldn’t book here, especially through the website. After seeing the response, I don’t think I’ll ever return. Instead of checking whether anyone had booked the rooms I mentioned and verifying the upstairs outlets, floor stains, or dirty sheets, they quickly claimed they had no records and that these “issues” weren’t problems. I could even provide credit card records showing I’d booked three times. They’ve lost a loyal customer, no big deal.
