Swiss Diamond Boutique Hotel La Romantica

The beautiful location made me expect better hospitality. On 31st August 2025, I arrived for a lake view suite I had booked, but the hotel didn’t give me the room I’d reserved. The front desk staff member on duty that morning was extremely rude and unhelpful, and didn’t offer a sincere apology or any solution. Being treated like that after booking one of the hotel’s higher-category rooms left a very negative impression. I hope management takes this seriously so other guests don’t have the same experience.

Everything was clean, modern, and comfortable, and the staff were friendly. I really enjoyed my stay and the service was excellent. I’d definitely come back.

It’s a quiet place to relax and enjoy the view, though it’s far from Lugano. I had an amazing time here with my husband and baby. The hotel was so clean, the service was good, and the staff were kind and nice to us. I really recommend staying here if you’re looking for somewhere a bit farther away.

The view outside was amazing, and we were a big group who tried almost everything on the menu. The food was exceptional. The service, though, was a disaster. I can’t remember servers being this rude. When I asked where the toilet was, one replied, “I am not a hostess, madam.” Our glasses kept sitting empty, and since the bottles weren’t on the tables, each of us had to ask for a drink every time. The waiter looked bothered and bored each time, as if I’d turned up at his house uninvited. There was more of the same. The owners really need to work on staff training.