Tomás A.
We had to pay in advance for the last two days because they said nobody would be at reception on December 25th and 26th. They also threatened to move our luggage out of the room if we hadn't paid by noon. The day after we arrived, we tried to use the pool with some of our family, but were told it wasn't available. On our first night, the receptionist seemed more interested in having a party than giving us a room, and said the hotel was fully booked, so we had to come back the next day. The worst service experience ever. Never again!

