Emily C.
The whole experience was bizarre and upsetting, and it overshadowed everything we did on the trip. Rolf Pfitzer was arrogant, aggressive, and threatening. We arrived after 10pm as arranged, but he said he might not give us the keys until morning, even though we had a child with us. He shouted in my face and repeatedly asked, "are you a monkey swinging in a tree?" while making monkey sounds and gestures at me. When I smiled, he yelled "you are stupid, look at you" in my face several times. There was a mix-up with payment on the part of RS Apartments, not me, and Rolf then messaged me threatening to call the police by 8pm on our second day.

