YW P.
The club lounge was the one part of my last visit that still felt welcoming. The manager greeted everyone there and was really friendly, and I appreciated that hospitality. It may be the reason I'd consider choosing this hotel again, hoping the other things improve. I've stayed here three times, and it used to be one of my favorite Frankfurt hotels. This most recent stay left me feeling that Platinum Elite Members aren't recognized or appreciated. There were no upgrades or welcome gestures, just a very standard, rather cold process. The rooms are worn and the beds aren't very comfortable, though cleanliness is good. It's what you'd expect from a 3 star hotel.

