Acora Heidelberg
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Smoking
- Smoke-free
- Room types
- 4
Guest reviews
Recent reviews shared by hotel guests
Robert M.
I paid €100 cash for one night, then asked for an invoice when I checked out in the morning. They said the system was having a problem and they'd email it, but nothing ever arrived. The staff were aggressive. It was my first time at this hotel, and I was shocked. Calling it a hotel feels wrong, it was more like a dump. The room smelled dirty, and the trash bin was even worse, like a garbage container. There were spiders on the ceiling and cockroaches all over the room. The toilet was dirty and there was hair in the shower.
Otabek K.
The staff were kind, and I was very happy with my week at Candlewood. There’s a supermarket about 200 m away, the railway station is also 200 m away, transport is around 400 m away, and the mosque is 2 km away. The staff, both the men and the young woman, were lovely. I wish Candlewood all the best.
Karl F.
I’ve stayed at IHG hotels many times, so I chose this one when I came to Heidelberg. The room was dirty and smelled bad, with rubbish left behind and hair in the shower and even on the bed. I also saw cockroaches running around. At check-in, a friendly man at reception gave me the key and some information, but when I went down to report the room, there was nobody there, and no one answered the phone. I waited nearly 20 minutes before returning upstairs. The next day I checked out, but they wouldn’t give me an invoice. They said there was a system problem and my name wasn’t in it, even though I’d paid at check-in. I was very disappointed with the hygiene and the staff. This is disgraceful, and I wouldn’t recommend the hotel to anyone.
Aliaksandr H.
It was quiet in the evenings, and public transport was close by. I spent 8 nights here and was very happy with my stay. The rooms were clean and had cooking utilities, with a large shopping centre nearby. The staff were helpful too. The location could be a drawback for some people.
Furkan D.
The hotel manager is always ready to help make your stay better, and the place is very clean. I had a great stay and will come back. I’ll recommend it to my friends.
Amenities
Everything available at this property
General Services
6 available- 24 Hour Reception
- Elevator/lift
- Smoke Free Property
- All Spaces Non Smoking (Public And Private)
- Room service
- Luggage storage
Accessibility
1 available- Wheelchair Accessible
Internet
1 available- Free Wi Fi
Parking
2 available- Electric car charging
- Parking
Meals
1 available- Snack bar
Pets
1 available- Pets allowed (under 5 kg)
What's nearby
Explore attractions, restaurants and transport around the hotel
114 m 1 min walk
561 m 7 min walk
1.1 km 14 min walk
105 m 1 min walk
Attractions
20- Sprungbude Heidelberg1.1 km 14 min walk
- Bismarckplatz City Park3.2 km
- Neckarwiese3.3 km
- Kurpfälzisches Museum3.5 km
- Studentenkarzer3.7 km
Restaurants
20- Heidelberger Milchcafé105 m 1 min walk
- Hakims Imbiss und Steakhaus180 m 2 min walk
- Tchibo218 m 3 min walk
- EAT HAPPY244 m 3 min walk
- Yami Sushi469 m 6 min walk
Transit
20- Flughafen Frankfurt am MainAirport73.0 km
- Quartier am TurmBus114 m 1 min walk
- SickingenplatzBus125 m 2 min walk
- Rohrbach NVZBus153 m 2 min walk
- FabrikstraßeBus316 m 4 min walk

Stay rules
Important conditions for your stay