Brassbell By The Pyramids Near Grand Museum

The location is the bright spot: it’s near the pyramid, and you can see it from the gallery. Mohammed at reception was really helpful. The rooms were average in this 3-star property. We had only two 500 ml bottles of water, no tea or coffee, and the bathroom wasn’t very clean. There was no hot water, towels, or proper toiletries. Even the lift felt like something from a haunted movie.

The rooms weren’t clean, and ours had no air conditioner. Breakfast was poor too.

Thanks to all the staff, they were very helpful. The room was clean, and I’m sure I’ll be back soon.

Those were the worst three days of my life. Calling the room dirty barely covers it: old dust everywhere, hair in the bed and on the floor, black mold on the bathroom ceiling, and dried stains from previous guests all over the toilet. The list just kept going. Even though breakfast was included, at the restaurant a smiling young woman would ask you to pay another 220 pounds for the food, stressing that she was the one who had to pay. When I went to reception to clear it up, they acted as if it was a misunderstanding and said they’d call the restaurant to explain. It felt like an old trick aimed at fools. Music blared every night in the first-floor hall, with vibrations coming through the walls, so sleeping wasn’t possible. The reception area was unbelievably stuffy because the air conditioners barely worked. I was also bitten by something in bed, most likely bed bugs. Avoid this hotel if you want to protect your health and nerves. It’s a shame the administration seems not to care about the hotel’s reputation.