Apartamentos Premium Alicante

The old kitchen equipment and bad smell from the fridge were disappointing, and we had to buy paper towels and toilet paper ourselves. For a week, we got just one garbage bag and a very small amount of paper towels. There weren’t enough supplies, and nobody offered to replace our towels during the stay. The apartment is nice, but noisy, and it didn’t meet my expectations for the price.

We arrived expecting the apartment shown in the Booking.com photos and description, but found a dirty place in terrible condition that looked nothing like the listing. It felt misleading from start to finish. The windows aren’t double-glazed, so street sounds came through as if we were outside. Booking.com customer service refused to help and distanced themselves from the situation. We plan to go to the police station and do what we can to track down these scammers, so others don’t get caught the same way. You shouldn’t have to fight for the basic standards promised, and this was a huge disappointment. It’s shameful that Booking.com allows these deceptive practices. Avoid this rental if you don’t want your vacation ruined.

The apartment looked nothing like its online photos, and the check-in was a mess from the start. We’d asked if we could arrive 1.5 hours before check-in, knowing we’d be early, and were simply told check-in was at 3.30pm. We said we’d be there then. After standing in the rain for 30 minutes and making five calls, an aggressive man showed up with a key and said it was our job to find him for the keys at another location. Nobody had mentioned that before. He rushed off without telling us which apartment was ours, so we spent 20 minutes trying codes on all the doors. Great start to the holiday. I don’t normally write reviews, but the way we were treated made me so angry that I felt I had to. I’d stay well clear.

The apartment was dirty, with dusty floors and mold in the coffee maker. The dishes were dirty too. There wasn’t enough air, the windows faced the neighboring wall, and although it was +30 outside, the air conditioner only made noise without cooling. Because it was faulty, water poured from the bathroom ceiling. I couldn’t get check-in instructions for two days beforehand. They first sent the wrong door code, then didn’t answer my messages, so I waited 40 minutes outside. I wrote at check-in, the next day, and every day after that, but they either didn’t reply or said this was normal and that’s how it is. I checked out after two sleepless nights. After leaving, I waited about a week for the deposit refund and contacted them every day. The whole experience was disgusting. I don’t recommend these apartments or their owners.