Numa | Lustre Apartments

The bathroom and cleaning were poor, and there were old things from previous guests in the fridge. The floors were so dirty that walking around in socks made it obvious. The freezer needed defrosting too. At night, the upstairs neighbors made a lot of noise, possibly having a party. I contacted Numa several times, and they said they'd send security, but I don't know if anyone came. I eventually managed to sleep with my own earplugs, which weren't provided. Our breakfast order was another letdown. We were in a rush, especially on the last morning, and the cheese in a sandwich was mouldy. Maybe the supplier was responsible, but if this is Numa's standard breakfast, it's a serious problem. We also had trouble just getting into the room. Our codes hadn't arrived by 13:00 on arrival day, so I contacted guest experience three times before getting a reply. I hadn't realized the city tax was unpaid, though it's usually included when I book these properties. Once I paid it, I got the code, probably after some technical issue. I was glad I kept contacting them, since otherwise we might have been left waiting outside in the rain for hours, which seems to happen regularly at Numa. Check-in was at 15:00, but at 15:59 we were told the room was finally ready. Two minutes later, another message said it should have been ready by 14:30. What a joke. I'm not coming back here, and I have serious doubts about Numa as an accommodation provider in Barcelona.