Hotel Bordoy Don Antonio

We stayed two nights, and one was pleasant while the other was terrible. On the second night, 6 May, the air conditioning suddenly came on throughout the hotel, and it was much more comfortable. At checkout, reception explained that there's only one air-conditioning system, which can provide either heat or cold air. On 5 May, apparently half the guests wanted heat and half wanted cooling, so they had to choose one side. I was the one sacrificed. It's strange that they could turn it on the next night. From a guest's point of view, this is ridiculous, especially in a newly renovated hotel. That single issue ruined the experience and our night, which isn't what we expected from a four-star vacation hotel. The first night, when we arrived, the room was very hot and the air conditioning wasn't working. Reception said there was no air conditioning at that time because it wasn't summer yet, even though it was 5 May. Opening the window didn't help, since there was no airflow, and we sweated and couldn't sleep. Apart from that, the room was clean, spacious and newly renovated. Breakfast was good, the staff were nice, and we also got a surprise birthday champagne. But none of that could make up for the air-conditioning problem. If you're sensitive to heat and visiting in spring, autumn or early summer, I'd avoid this hotel because they say there won't be air conditioning. In winter or summer, when there's enough demand for heat or cooling, it could be a great place for a vacation.

We couldn't get on the 10 o'clock shuttle to the beach because it was too crowded, and there were others left behind too. The hotel runs four shuttles a day, but the bus is too small for the number of people waiting. They should add more, especially in peak season. We stayed six nights and were satisfied overall. The atmosphere was very pleasant, and every member of staff we dealt with, including reception, restaurant staff and the cleaning ladies, was friendly and helpful. Our room was clean and very large, with a stunning balcony view. The food had excellent variety and tasted impeccable. I didn't find a single thing unpleasant.

The team there made our stay lovely, and we felt very well looked after. Everything was spotless, the rooms were large, and it was quiet the whole time. The location is a bit far from the beach and tourist center, but I liked the peace and quiet since that's what I went for. There are three swimming pools, two for kids, plus a sauna, gym and indoor pool. The water was warm in all of them. We went in July, and the weather helped a lot.

The hotel is close to the beaches and a boulevard full of restaurants and shops, with a supermarket nearby too. Parking was easy, though we visited in October, so I don't know what it's like in summer. The decor feels dated, but otherwise it's a great hotel, with nice staff, clean, spacious bedrooms and a good breakfast. We only ate dinner there once and didn't like it, though I can't say whether that was just that night or how it always is.