Hotels in PALMA DE MALLORCA, ES
Puro Grand
About this property
Discover the new era of Puro Grand.
A new beginning where the former Puro Oasis Urbano evolves and transforms into a unique, more authentic and sophisticated concept: Puro Grand. A space where everything flows in harmony under one shared essence.
New rooms, new services, and the same soul as always. Let yourself be embraced by the Mediterranean warmth that defines every corner, or discover The Grand Wing, our most exclusive wing, with privileges and surprises designed to elevate your experience.
Every stay has been designed so you feel even better than at home.
Explore our 66 rooms and choose the one that connects best with you to enjoy your Puro Experience at its fullest.
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 11:00
- Airport shuttle
- Free
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Room types
- 4
Room Information
Rooms
1 / 6 FLOW-DOUBLE STANDARD
- 23 m2
- 1 x King-size bed 150-183 width
- Hi-fi
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Minibar
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
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1 / 6 OASIS SUITE
- 45 m2
- 1 x King-size bed 150-183 width
- Bathtub: 1
- Hairdryer
- Direct dial telephone
- TV
- Hi-fi
- Internet access
- Minibar
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Safe
- Wi-fi
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1 / 5 OASIS-SUITE 2 ADULTS
- 30 m2
- 1 x King-size bed 150-183 width
- Wi-fi
- Number of bedrooms: 1
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1 / 5 OASIS-SUITE 2 ADULTS + 1 CHILD
- 30 m2
- 1 x King-size bed 150-183 width
- Wi-fi
- Number of bedrooms: 1
What's the price for your stay?
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Guest reviews
Recent reviews shared by hotel guests
Guest Rating
9.2/10
Excellent Featured review
Minji P.
2/10
The staff were so kind that they almost seemed apologetic, and I do want to thank them for that. But this hotel is absolutely not five-star, four-star at best. We had to switch rooms three times during our 12-night stay, and the place was full of noise. At €400 a night, it's not worth it. Take photos of the room type you booked and keep your invoice, because they may put you in a shabby room with a similar feel. Our first room was duplex room 111 on the first floor. The hotel is old and the rooms are poorly managed. It was damp and smelled strongly of old dust, and the curtains looked as if they hadn't been washed for a long time. Anyone with respiratory problems should avoid it. My husband had surgery for laryngeal cancer and ended up coughing up yellow phlegm and going to the hospital. The emergency room cost €521. The chairs were also extremely uncomfortable. With the windows open, the noise was awful. There was drilling at the building next door, loud from morning until night, along with people's voices and singing. Food smells drifted up too. On weekends, the hotel's bar on the lower floor played club music with heavy bass from 8 PM. The hotel itself had no soundproofing, so we could hear everyone walking past our room. The day after we checked in, construction noise from inside the hotel was agonizing too. A party of 20 to 30 people was right outside our door, blasting music so loudly it felt like our ears would fall off. When we said we were checking out, they finally gave us a quiet room. What a nightmare.
Cecilia F.
10/10
Our booking at the Puro Grand Hotel couldn't be accommodated because it was fully booked, so they upgraded us to Palacio Can Marqués, just around the corner. It felt like being in heaven. The staff walked us over and then looked after us with such personal, attentive care. Everything was flawless, in a way you don't seem to find much anymore. Our room was stunning, immaculate, and full of its own character. Every room in the palace is individual. We didn't have breakfast or other food there, so I can't comment on that. But it's so centrally located that it would be a shame not to get out and enjoy Palma.
Jean D.
10/10
The team made my birthday a very happy one, and I'm grateful to them. Reception was excellent, especially Davison, and the breakfast was a treat. The staff made sure we were comfortable and enjoying ourselves. There are loads of cozy places to relax, including a great outdoor space with stunning views over Palma. The location is spot on for exploring, with cafes, bars, restaurants, shops, and culture close by. This luxury hotel exceeded my expectations.
Kim M.
2/10
I paid over 300 euros and my honeymoon was completely ruined. This was the worst experience of my life, and it's 100% true. I've never had a room downgraded before. They gave me a completely different room from the one I'd reserved, in the semi-basement, with the bathroom in the basement. There was no information about that in the listing. The air felt murky, there was no light at all, and the windows couldn't be opened. I complained to the front desk right away, but the staff member just told me to pay more. It took over two hours to get the room shown in the picture I had booked. It felt like racism. Puro hotel is literally cheating its customers. This is the first time I've ever written a complaint.
Martin H.
10/10
The breakfast was 10/10, with loads of choice, huge portions, and everything cooked exceptionally well. The staff were 12/10 too, especially Natalia at reception. They set up a direct WhatsApp link and were so kind and helpful, arranging everything from car hire to taxes. Our room, number 17, was amazing and had a small terrace. You can use the Hamman and sauna in another building just across the road, and you also get access to an exceptional beach club. Every part of this outstanding hotel felt elite. Can't wait to return.
Amenities
Everything available at this property
60 Facilities
General Services
45 available- Year of most recent renovation
- Total number of rooms
- Single rooms
- Double rooms
- Junior suites
- Suites
- hotel
- American Express
- MasterCard
- Visa
- Maestro
- Visa Electrón
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Entertainment Area
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Transfer service
- Airport Shuttle
- Room service
- Laundry service
- Medical service
- Multilingual staff
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Lift access
- Newspaper stand
- Terrace
- Concierge
- Sun terrace
- Newspapers
- Luggage room
- Bikes available
- Café
- Non Smoking Area
- Projector
- Audio Visual Equipment Rental
- Parasols
- Nightclub
Accessibility
1 available- Wheelchair Accessible
Internet
1 available- Wi Fi
Meals
4 available- Bar
- Restaurant
- Air conditioning in Restaurant
- Breakfast room
Business Services
3 available- Conference room
- Meeting room
- Business centre
Recreation & Wellness
1 available- Sauna
Pool and beach
2 available- Beach
- Sun loungers
Sports
1 available- Bicycle hire service
Children
1 available- Babysitting service
Pets
1 available- Small pets allowed (under 5 kg)
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus Plaça de la Reina
99 m 1 min walk
Closest Airport Aeroport de Palma - Son Sant Joan
8.0 km
Top attraction nearbySa Llotja
140 m 2 min walk
Dining nearby 20 Restaurants
33 m 1 min walk
Attractions
20- Sa Llotja140 m 2 min walk
- L'Hort del Rei188 m 2 min walk
- Royal Palace of La Almudaina248 m 3 min walk
- Catedral-Basílica de Santa María de Mallorca347 m 4 min walk
- Museu de La Seu de Mallorca349 m 4 min walk
Restaurants
20- Sukalde - Grupo La Vasca33 m 1 min walk
- Little Italy Restaurant39 m 1 min walk
- Tucana42 m 1 min walk
- Finca 1443 m 1 min walk
- Celler Pages47 m 1 min walk
Transit
20- Aeroport de Palma - Son Sant JoanAirport8.0 km
- Plaça de la ReinaBus99 m 1 min walk
- Pl. de la Reina - CatedralBus101 m 1 min walk
- Plaça de la Reina (Catedral)Bus123 m 2 min walk
- Antoni MauraBus216 m 3 min walk
Stay rules
Important conditions for your stay
Check-in15:00 – 00:00Front desk timing
Check-out11:00Departure timing