Alua Tenerife
About this property
Your vacation should be comfortable! Hotel "Alua Tenerife" is located in Puerto de la Cruz. This hotel is located 1 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Garden Beach, Playa del Castillo and Tenerife Beaches.
Popular facilities
Good to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Parking
- Free
- Breakfast
- Available
- Reception
- 24/7
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Late checkout
- Available for a fee
- Luggage storage
- Available
- Languages
- Spanish, German, English +2
- Smoking
- Smoke-free
- Children
- Family friendly
Rooms
Reference price
My Favorite Club Twin Suite
- 2 guests
- twin beds
- Private bathroom
- air-conditioning
- coffee
- fridge
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
Twin Suite
- 2 guests
- twin beds
- Private bathroom
- air-conditioning
- fridge
- hairdryer
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
- tv
Twin room with ocean view
- 2 guests
- twin beds
- Private bathroom
- air-conditioning
- fridge
- hairdryer
- mini-bar
- private-bathroom
- tea
- tv
Twin Suite with pool view
- 2 guests
- twin beds
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
Guest reviews
Recent reviews shared by hotel guests
Most of the staff were friendly, polite, and helpful, and the rest of the experience was great. The rooms were very nice and cleaned perfectly. The beds and pillows, though, were really uncomfortable. I thought the all-inclusive option was worth it: the buffet wasn’t huge, but most of the food was good and tasty.
Breakfast had a huge choice of dishes and products, which I really enjoyed. We stayed for three nights in a spacious room overlooking the pool. The bed was made from two parts that kept separating, and the bathroom door wouldn’t close all the way. The bedding and towels weren’t changed, and the internet wasn’t great. There is hotel parking, but it costs extra.
The hotel restaurant was so good that we ate there several times and tried almost everything on the menu. The staff were very friendly, and guests get 10% off the whole menu. On our last evening, the chef came out during dinner, brought us dessert as a gift, and thanked us for choosing the hotel and restaurant. That was such a lovely gesture. Breakfast was delicious and varied, with baked goods, fruit, vegetables, about six kinds of cheese and sausage, omelets prepared different ways, baked vegetables and potatoes, an English breakfast, cereal, yogurt, tea, coffee, fresh juice, smoothies, and more. Our room was spacious and clean, with air conditioning, a small fridge, a kettle, and tea, coffee, and sugar replenished daily. There was also a TV with films, series, and other programs in Spanish. The roomy terrace had a table, chairs, and a clothes dryer, and was a great place to unwind in the evening. The volcanic-sand beach is only five minutes away. The views nearby are beautiful, and there’s a promenade for walks, plus lots of restaurants and cafes with delicious food and lovely people. I highly recommend visiting this place.
The pool was a good size for swimming, and the activities there were entertaining to watch, even though I didn’t join in. The animators were friendly, pleasant, and funny, while the bar staff made us feel welcome. I wasn’t sure what the all-inclusive deal covered until I checked the bar’s drinks menu. Tequila Sunrise and Sex on the Beach were included, while Mojitos cost extra. The drinks were really nice, with the alcohol adding to the flavor rather than overpowering it. Beer, whisky, and soft drinks like cola were also free. At the snack bar next to the pool bar, croissants, pizza, onion rings, dressings, and more were available all afternoon as part of the package. My girlfriend and I spent four nights at Alua Tenerife in a “My Favorite Club Double Ocean View” room. The room was lovely, with a spacious bathroom, comfortable bed, and a sea view between two hotels. We were welcomed with champagne, bathrobes and slippers, and a stocked minibar, all free as MFC amenities. The minibar wasn’t refilled, which was disappointing. Its drinks were available in the MFC Lounge or pool bar, but only during their opening hours, so I couldn’t get a cola or beer on the terrace after midnight. The bed linens were changed daily, but the spare duvets in the closet looked used and sweaty. At check-in, we couldn’t use MFC priority service because all the reception staff were busy, so we waited quite a while. They explained everything and gave us the meal schedule. The staff were very friendly and always greeted us with a smile. The food was much the same from day to day. Breakfast included eggs, pancakes, pizza, a sweet corner, fruit, and vegetables. There was enough to choose from, but not much variety. Meat and sauces changed through the week at lunch, and dinner was similar. I added salt to my food, which I preferred to it being too salty. We had an amazing few days, and the all-inclusive and MFC offerings were fantastic. I’d recommend the hotel and would happily return.
When heavy rain came with a storm on the Wednesday before we left, I woke at 01:15 to dripping water. My phone was soaked, and water had also reached my Samsung tablet, which no longer works. The leak came through the ceiling, onto the bed, and down the wall. My phone was in a leather case and escaped damage. At 04:00 my husband reported it at reception, and they immediately moved us to a one-bedroom apartment in another block. The staff were absolutely wonderful and helpful, but I still haven’t heard from the hotel insurance company about my tablet claim, or even had confirmation that a claim was made. We otherwise had a great stay at The Alua Tenerife and would go back, but I wouldn’t take room 1319. We were there for 10 nights in November 2025. First impressions were amazing, with a stunning reception and a huge room. The balcony was huge too, though the “pool view” we paid for turned out to be a view of the paddling pool. Our first buffet meal was really good, but the food went downhill after that. Meat was usually too tough, chicken too dry, and there was lots of fish. We’re not fussy eaters, but some days it was hard to put together a decent plate. The hotel is quite a walk from the main town. We did go down to the seafront and walk along to town, though there wasn’t a lot to see. We were after some sun rather than shopping. The weather was great until that storm.
Amenities
Everything available at this property
General Services
103 available- ATM
- Shopping on site
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Heating
- Newspapers
- Gift shop
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non Smoking (Public And Private)
- Outdoor furniture
- Bridal suite
- Room service
- Smoke Detector
- Ironing
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Wake Up Service
- Telephone
- Cafe
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Tour assistance
- Library
- Billiards
- Hiking
- Sun Deck
- Ping Pong
- Diving
- Family/Kid Friendly
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Additional Measures Against COVID 19
- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- hotel
- MasterCard
- Visa
- Maestro
- Visa Electrón
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Garage
- Check In Hour
- Check Out Hour
- Late Check Out
- Local and international calls
- Car hire
- Transfer service
- Airport Shuttle
- Laundry service
- Launderette
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspaper stand
- Shop
- Concierge
- Sun terrace
- Luggage room
- Café
- Highchairs
- Banquet hall
- Show cooking
- Projector
- Audio Visual Equipment Rental
- Parasols
- Entertainment programme for adults
- Theatre / auditorium
- Game room
- Biosphere Certified
- Half Board
- All inclusive
- Special dietary options
- Snacks
- Identification card at arrival
- Non Smoking Establishment
- Aqua fit
- Jet ski
- Sailing
- Squash
- Aerobics
- Cycling / mountain biking
- Bocce
- Surfing
- Darts
- Putting green
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
3 available- Free Wi Fi
- Internet
- Wi Fi
Parking
1 available- Car park
Meals
20 available- Minibar
- Bar
- Buffet breakfast
- Restaurant
- Snack bar
- Vending machine
- Kettle
- Dining area
- Electric kettle
- Poolside snack bar
- Air conditioning in Restaurant
- Breakfast
- Breakfast buffet
- Late riser breakfast
- Buffet lunch
- Set menu lunch
- Buffet dinner
- Set menu dinner
- Vegetarian meal
- Vegan meal
Business Services
5 available- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Conference room
- Meeting room
Recreation & Wellness
7 available- Spa tub
- Doctor
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
Pool and beach
14 available- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Beach/pool towels
- Heated swimming pool
- Next to the beach
- Children swimming pool
- Beach
- Indoor freshwater pool
- Indoor heated pool
- Outdoor freshwater pool
- Children’s swimming area
- Sun loungers
Sports
11 available- Bike rental
- Mini golf
- Table Tennis
- Tennis court
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Bicycle hire service
- Fitness
- Golf
- Paddle tennis
Children
6 available- Playroom
- Children's playground
- Kids club
- Children playground
- Kids’ club
- Entertainment programme for children
Pets
2 available- Pets Not Allowed
- Small pets allowed (under 5 kg)
Room Amenities
14 available- Non Smoking Rooms
- Fridge
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Alarm clock
- Toiletries
- Towels and bed linen
- TV lounge
Languages
5 available- Spanish
- German
- English
- French
- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
116 m 1 min walk
22.6 km
255 m 3 min walk
22 m 1 min walk
Attractions
20- Playa jardín255 m 3 min walk
- El Castillo San Felipe425 m 5 min walk
- Orca Ocean570 m 7 min walk
- El Peñon del Fraile624 m 8 min walk
- Loro Parque707 m 9 min walk
Restaurants
20- Gozo22 m 1 min walk
- Restaurante Petit Los Angeles32 m 1 min walk
- Tasca Alte Heimat Puerto De77 m 1 min walk
- The Toucan Restaurant87 m 1 min walk
- Alter Sachse128 m 2 min walk
Transit
20- Aeropuerto de Tenerife Norte - Los RodeosAirport22.6 km
- Aeropuerto de Tenerife Sur - Reina SofiaAirport40.6 km
- TurquesaBus116 m 1 min walk
- Rosario SotomayorBus196 m 2 min walk
- Playa JardínBus212 m 3 min walk
Stay rules
Important conditions for your stay
Hotel information
- Total rooms
- 350
- Floors
- 4
- Year built
- 1997
- Last renovated
- 2021
Electricity
- Voltage
- 230 V
- Frequency
- 50 Hz
- Socket types
- C, F
