Anneke V.
The worst check-in experience of my life! They told us to use a key box, but it was faulty. I emailed and called for almost two hours, and the mobile number they gave us went unanswered. We paid R7000 for two nights, then had to pay another R6000 as a security deposit. That’s insane, especially when they offered no help during an urgent problem. There were maintenance issues inside, including a leaky ceiling and cold shower water. The room was cold and the TV didn’t work. We asked for blankets and help with the TV, but they refused. I’d give them zero if I could!

