Kings Court Hotel, BW Signature Collection

Emma on reception was fantastic and made sure everything was sorted for us. When we arrived on Christmas Eve, we first realised I hadn't requested a ground floor room. Emma resolved that straight away, but those rooms had no hot water, so we moved to the outside apartments. They were lovely, and the three apartments meant we could all stay together. Emma was always eager to help and nothing was too much trouble. Breakfast had lots to choose from and was lovely. Phoebe was helpful, attentive and lovely to chat with, and she enjoyed cuddles with Charlie, our dog. Both women stood out among the nice staff, and the managers should know how good they are. This was our second Christmas visit. The rooms were comfortable, the hotel wasn't too packed, and we had a nice stay. Well done to the whole team.

My wife and I had Sunday lunch here for the first time, having enjoyed their buffet lunches on earlier visits. The food and ambience were lovely, the service came with a smile, and it was excellent value. We'll keep coming back and would recommend the hotel for lunch.

We attended a large function here last night and wanted to thank the staff. The service was classic high-end, with people noticing and sorting out any concerns without being intrusive. Special thanks to the Manageress, who I assume is responsible for training.

The rooms were spacious, the bar was great, and most of our dinner was superb. One of the five meals was a letdown: the fish and chips looked frozen, with grey fish flakes and batter that seemed badly overdone. To their credit, they offered to replace it. The staff were excellent.