Host Stay Slater Street Apartments

We paid 572 for one night in an apartment and expected something exceptional for that price. Past the lovely hallway, though, it was unclean and shabby, nothing like the online photos. There were bugs in the kitchen and mould in the freezer. The advertised terrace was a cement yard being used as a dump, with broken bottles, weeds, cigarette ends and empty drug canisters. Reception said someone would come to sort it, but a maintenance man arrived with his young child instead. He said he couldn’t do much beyond sweep the mess into a corner, which he did before leaving after 10 minutes. Within an hour, the main bathroom toilet broke, overflowed and flooded the floor. The same maintenance man came back and said he couldn’t fix it, then sealed off that bathroom, leaving seven of us with one ensuite. After several of the women kept asking to move, he reluctantly left us a key to a smaller upstairs apartment that hadn’t been cleaned so we could use its bathroom. The place was very tired, with chipped paint and bits falling off in the ensuite. There was no care taken. The windows were very thin, not glazed, so you could hear everything from the street. I wouldn’t recommend the basement apartment, though we loved Liverpool’s bars and the people we met while out, and would visit the city again and stay elsewhere.

The hotel and customer service were terrible. None of our key cards let us into the hotel, so we stood outside in the rain for hours until they finally gave us a master key. Our complaints got nowhere. The office blamed us for the faulty cards and gave us replacements, then promised they’d be open 24 hours on Saturday. They weren’t, and the new keys didn’t work either. They wouldn’t take responsibility. Horrendous company, don’t stay here.

We supplied telecom services to this company, but they refused to pay more than £800 they owed us. When we asked for payment, the owner, Rob Ware, threatened me with violence. I took the complaint to court and won, but still had to get a High Court writ to get the money. Never deal with them. They’re a disgrace.

We were right across from two nightclubs, so it got very noisy at night, though that didn’t bother us. The location was brilliant for pubs, bars, places to eat and shopping.