Alla P.
We’re staying at this beautiful hotel now, and there’s a lot to like, but one reception interaction left a bad impression. On arrival, Lou only spoke to my husband and asked for his surname, ignoring me even though I was standing beside him. It felt uncomfortable and unprofessional. A few days later, I went to reception for information, and she ignored me again. Fortunately, another female receptionist kindly helped me. Today, 21.05.2026, our room wasn’t cleaned, even though we were out almost all day and only came back for about an hour at lunchtime to rest. The housekeeper came while we were there, and we asked her to return a little later, but nobody came back. It felt poorly organized and unprofessional from hotel management. The food is excellent, the spa is clean and comfortable, and the area around the hotel is beautiful and picturesque. Mar, the therapist, was truly professional and deserves special praise. The hotel has great potential, but Lou’s attitude left us feeling unpleasant about our stay.

