Indah P.
The room looked as if someone had just used it, and it smelled strongly of cigarettes. That was especially upsetting after a long, exhausting journey, when I had already paid for the room and expected somewhere to stay. At check-in, the receptionist said my room wasn't available because of “technical issues.” They said it had no TV and a damaged ceiling. I had confirmed the reservation with the front desk the day before, but nobody let me know in advance. I insisted on seeing the room myself, and what I found made the situation worse. Reception, housekeeping, and security were all unhelpful and unprofessional, with no initiative to offer a proper solution. This was by far my worst experience. If the service continues like this, the hotel will only go downhill. Very disappointing.
