Muhammad I.
The room was the highlight for me: spacious, clean, and with Netflix available without signing in. There’s also an observation deck overlooking Lake Toba. I came on New Year’s Eve 2024 and had booked at the last minute, on one of the year’s most important nights, so I paid the surcharge. That was fine with me for a once-in-a-lifetime chance to celebrate New Year’s Eve in a beautiful part of Sumatra. Service, though, was underwhelming. Staff were moving reception to the newly renovated area and seemed so busy with the task that they ignored me when I tried to check in. The receptionist just handed me a key without welcoming me. Checkout felt much the same, and when I asked how to get to Medan, nobody gave me much help or seemed interested in helping. The restaurant has a great space, but doesn’t take card payments. The food was average, and the banana fritters came out cold.

