rajesh N.
The hotel itself is good, but the service seems to depend on whether you booked online or offline. They expected us to pay extra because the online price was lower than they wanted, even for our 3-year-old child, who was right in front of us. We raised it with Agoda customer care, whose team emailed the hotel on 14 May 2026, but the hotel team never replied. Agoda customer care confirmed that we didn’t owe any extra amount. They also said they’d accepted the booking by mistake, adding, "itne ka to ac ko kharkha ho jayega". That was upsetting and unexpected. I booked mainly because my family function is near the hotel, so I’m not happy with how this went :-(
