Serene Boutique Hotel

The rooms were spacious, but they didn't feel as fresh as I expected and the cleaning service fell short. I was in bangalore on an official trip and stayed for two days with complimentary breakfast, though there were very few choices. Staff were okay, but their responses could be better. There also isn't enough car parking.

When we arrived late, a different staff member told me to park outside, despite the earlier promise of a sheltered carpark. That was disappointing, especially after I was asked to pay the full amount upfront. We were in HSR layout for my brother's wedding and chose this hotel after nearby rooms by the convention hall were booked; it was a little way in from the main road. The room tap didn't work either, so I had to use the shower control tap. Management should sort out parking arrangements before taking payment and avoid making promises they can't keep.

The location in Old Quarter made it easy to find food, massages, shops, and plenty of coffee places. Even so, it was just far enough from the street noise for me to rest well before another busy day. My wife, daughter and I stayed one night before going to Halong Bay. After a long flight, the clean room and bathtub were great; the aircon was quiet and cool enough. The bed felt a bit soft, so that depends on what you like. The hospitality stood out. MY was especially friendly and helpful, and let us shower after we came back from Halong Bay in the evening, before our overnight sleeping train to Sapa. We could wait for the train in the lobby too. The staff were efficient and flexible, and seemed able to handle all kinds of tasks. Breakfast was simple, included, and free flow, with everything tasting great. I enjoyed the stay and hope to return when the conditions are right.

Breakfast is complimentary and has a set menu that changes each day. Food isn't the main draw, since the hotel lacks a fancy dining hall and large kitchen, but my guests have enjoyed eating out among the many eateries in HSR Layout. I often put up office guests here because the rooms and bathrooms are spacious and the boutique hotel sits in a quiet residential area. Booking ahead helps me get rooms facing the front-side lane. Guests who like morning walks will appreciate the setting. Highly recommended.