Golden Tulip Neemrana

The property was lovely for the wedding, with a beautiful pool, well-kept surroundings, and a nice atmosphere. The food and catering, though, let the event down badly. Service was disorganized and slow. Even in the heat, the water bottles were warm, and requests to the waitstaff took ages. Sometimes a waiter took an order and disappeared, so we had to place it again with someone else. The hospitality around food and service fell well short of what we expected.

There have been reports of late-night guests being directed to their rooms by a security guard who doesn't say anything, just points the way. Management says no guard is posted then. One guest tried to thank the guard the next morning, but nobody there matched the description.

Check-in and checkout were quick, and the rooms were okay. Dinner and breakfast service at the restaurant were both really poor, though. The staff could use more hospitality training, because the service overall was disappointing.

The staff were really welcoming, and room service was amazing. It was a good effort by the hotel overall.