Amit V.
At around 1:00 AM, hundreds of small winged termites filled our room at Hotel Royal Golden (Sector 45-D, Burail Chandighar). They covered the floor and bed and kept flying around. I understand this may happen in that season, but there were so many that we couldn't sleep the entire night. We told reception, but the person there just said, “What can we do? This happens.” He wouldn't come and look at the room when we asked. The video makes the situation easy to understand. There were other major problems too. The reception staff were rude and unhelpful, and the room quality was poor. No water came from the washbasin tap, so we couldn't freshen up properly in the morning, and there was no hot water. The menu was on the table, but no breakfast or dinner was provided. I paid Rs 1400 for this disgusting room, and the price was too high. It was a very disappointing, unpleasant stay. Hotel management should train reception staff to handle situations like this professionally.
