Rahul M.
The room itself was decent, but it looked nothing like the photos in the Oyo app and wasn’t worth what I paid. I booked two nights, January 16th 2021 to 18th, based on pictures uploaded by the oyo team. When I raised the mismatch with the receptionist after checking in late, he said they might be dummy pics. I couldn’t reach Oyo customer care at first. Later that night, I used the help link in their welcome email and sent photos of the room. They said they’d call within an hour or two, but didn’t contact me even the next day until I called them. Then they said not every room looks like the pictures, and they couldn’t show me one that did. That clearly suggests the app photos were fake. They also refused my refund request because I’d already checked in, but how could I know the room was different before seeing it? I’m giving one star because of the misleading photos and the unsatisfactory help from the Oyo team.
