james M.
After a long search that evening, I finally found another room for my family. I’d booked a family room through OYO for 8 May 2026, with booking reference TPC85614, after paying an advance for a reservation made on 25 April 2026. Before I booked, OYO team members kept calling about advance payment and strongly urging me to confirm. After paying, I contacted them several times to check that the family room was available. They assured me repeatedly, including the day before travel. But when I arrived at the hotel with my family and kids on 8 May, the staff didn’t know about my booking, and there were no rooms. I called OYO customer support more than four times. The calls stayed on hold, nobody called back, and I got no proper help. Since we were traveling from another state and didn’t know the area, it caused serious stress and inconvenience for my family and children. A very disappointing experience. Families with kids should be careful booking confirmed family rooms through OYO. Bachelors may manage more easily, but families can be in a difficult position if a booking isn’t honored.
