JAYDEN M.
The rooms were clean and spacious, and breakfast was pretty good. The mattress was okay, but the bed linen was very poor quality and uncomfortable to sleep on. I’ve never had linen like that in any hotel stay. The AC was on, but barely cooled even at 18°C, so it was of little use. On my third day, power kept cutting out from 5 AM until 11:30 AM. We would have power for no more than two minutes every 15 minutes, then none at all from 9 to 11:30. When I asked reception, I was told management had said not to use the generator. Spending nearly three hours without power was very disappointing. There was also a payment problem when booking. I tried to pay online, but the receptionist threatened to cancel my booking and insisted I hand the money to him. Even though online payment had a 50% offer, I was forced to pay the full amount. This was a very bad experience with both the hotel and OYO. If there are payment issues with OYO, GOIBIBO, MAKE MY TRIP and the others, why offer online payment? Why not offer pay at the hotel only? Imagine paying in advance and arriving only to be told they accept cash in hand. Very poor experience from both. Be careful and contact management before booking.
