Ritika M.
After staying at this property twice before, I followed up for a week to book a Family Suite and a Premium Room at a fair rate. The booking staff handling things from Delhi didn't respond to my calls, and my husband also got no response when he tried over the last two days. We were then told the rooms had gone to someone else because no advance was received, despite our repeated follow-ups. This was very disappointing and shows poor customer service and relationship management. I've heard similar feedback from others and have now experienced it myself. I hope this is taken seriously and customer handling improves.
