Fabhotel 24&7

My worst hotel experience. I booked Fabhotel 24&7 in Malviya Nagar through Fabhotel's website yesterday and paid Rs. 310 toward the booking, with Rs. 722 due at the hotel. But staff there said they didn’t accept Fab Hotel bookings and that I had to pay the full amount on site because Fabhotel people don’t transfer the money to them. Fabhotel customer care told me a refund would be initiated and to pay the hotel in full. I did, and still have no information about my refund. Customer care also hasn’t properly responded to me about the room I booked. At 24&7, the reception staff member was very rude and charged separately for a water bottle. There was no shampoo, soap, or towel. Room 101 was very dirty, the lights didn’t work, there was no water in the washroom, and the toilet seat was broken.

The bed was broken, and the room was dirty. Trash covered the balcony, the sheets had burn marks, and neither the geyser nor the AC worked properly. A very bad stay.

The one good thing was the location, within walking distance of the famous Maliya market district and market, plus modern shopping areas and places tourists like, including Starbucks coffee, Mehfil Taba, Dominos pizza, KFC, Haldirams, and Himaliya heath store. The rooms, though, were tiny and had broken, mismatched furniture. Double rooms cost 1200 rupees per night, and the beds had collapsed, broken mattresses. The toilet pipe leaked, and the walls were rough and dirty. Hygiene was awful throughout the hotel and in the rooms. Hallways were dirty and smelled foul. Cleaning was never done properly, rubbish from cleaned rooms was left in the corridors, including dirty condoms, cigarette butts, and other smelly waste. Clean towels and sheets weren’t replaced. I asked for fresh towels for three days and never got clean towels or bed linen. The AC was switched off automatically from reception to limit use, throughout the day and in the morning. Service was poor, staff ignored problems, the reception team weren’t helpful, and the emergency number didn’t work. No receipts were given for room rental, and the manager couldn’t be found. Health and safety were very poor, and the government should send an inspector. This is a horrible place for families, a hotel from hell. They take your money, give no receipts, and offer zero customer service or value for money. Disgusting service.

I’d give Fab hotels zero stars if I could, but one was the lowest option. The room was dirty, the balcony full of trash, and the sheets had burn marks. The geyser and AC didn’t work properly, and the bed was broken too. Very bad service.