Hotel O Kiza Stay House

The owner wasn't supportive and seemed to judge people by how they looked, treating families and couples differently. The hotel felt cramped and suffocating, and there was no AC. I’d avoid it, and I wouldn’t book through OYO either because they didn’t seem to value guests. You’ll regret booking and end up looking elsewhere.

The room itself was awful: it stank, the bed had dirty used linen, and there were no pillows or towels. There wasn’t a water heater either. When I asked, the room service guy handed me an immersion coil to heat the water. @OYO, are you trying to get someone electrocuted? The pictures on the OYO app barely resembled the actual room. I also asked for my booking amount back, but an OYO customer service agent flatly refused to handle the case. The people at the property and OYO were both highly unprofessional. Everything about the place felt like the lowest possible standard, from the people to the property. This was the worst room condition I can imagine. Look at the pictures posted. It ruined my money, time, experience, and peace. Be aware when booking. @OYO, thanks for giving me this first experience using your service. @Google, please add a way to give negative ratings.

Checkout was set for 11 AM the same day, which gave me only five hours in the room. I’d arrived at 6 AM and had been told that even a one-hour stay meant paying for a full day. Once I paid, though, they wouldn’t adjust checkout or offer any flexibility. That feels misleading and unfair. Paying for a full day should mean 24 hours, or at least until the next standard checkout. The staff were no help. It feels like a way to overcharge people. Avoid it if you expect fair treatment.

The place didn’t feel safe for a family, and the interior was really poor. They also ask for more money than the online price. There’s no hygiene and no proper facilities. The worst hotel I’ve ever stayed in. Don’t book it, you’ll regret it. I’d never visit again.