Hotel O The signature stay

I ended up moving to another hotel after wasting two hours sitting there. My check-in was for noon and I arrived at 1:15, but the host had given my room to another party for three hours. When I complained, he got aggressive. He was rude and arrogant from the start. Hotels like this shouldn’t be listed on online platforms.

The bathroom was clogged, and the bed and blanket were dirty. The rooms were uncomfortable, too. Although they’re listed on OYO, they wouldn’t honor an OYO booking. At check-in they demanded more than twice the listed amount and said it was cash payment or leave.

I booked this for a guest, which was a mistake. The rooms smelled bad, with mosquitoes and cockroaches around, and they said they usually host people for only two hours so they can’t clean throughout the day. They wouldn’t accept the online booking in the first place and demanded extra money in advance. Very unprofessional and fraudulent, stay away.

The next morning, July 22, the taps had no water. Another guest from Bundi, Rajasthan had the same problem. We’d already been delayed for our plans, and missed our 12:45 PM Jan Shatabdi train. Our ticket had cost Rs.321 after a wallet discount, down from Rs.449. We had to buy Mewar Express tickets for Rs.1350 instead, then spend hours in the waiting room. It was exhausting. Agoda customer service was no help, and repeated calls to OYO customer care went to an automated or unresponsive system without a proper resolution. I also have audio evidence of trying to raise the complaint with the company. We couldn’t take room photos because the service problems had already made our schedule so tight. This started with our Agoda booking at Hotel O The Signature Stay for July 21-22, 2025, for my daughter and me. We arrived around 12:10 PM, and the staff seemed careless and unhelpful. Soon after entering, we heard unbearable drilling through the wall. They said the AC wasn’t working and the noise was from its repair. I asked for another room, but they said every room was booked. They promised the AC would be fixed by 6:00 PM or they’d move us. When we returned around 7:00 PM, the staff had changed. Asked for the AC remote, they just said, “bhaiya ko aa jane dijiye,” without giving a proper answer. It was raining, and my daughter had a headache after getting wet. We tried to rest with the fan, but that stopped working too. After I complained again, they fixed it and offered to move us to another branch. When we asked its name, the employee first ignored us, then murmured “Kashish.” A staff member took us there, but we paid the transport fare ourselves. It was in front of Jhakkas Bombay Pav Bhaji, around Hansraj College. The new room was even worse: dirty bedsheets, a broken bathroom door, and filth in a corner, including condom wrappers. We asked to return to the first room, but were told it had been booked in the 10-15 minutes since we left. It was late, so we had no choice but to stay. The AC didn’t cool properly, and they never gave us its remote. Bathroom water overflowed into the room and reached under the bed. There were no plug points near the bed or hangers for our wet clothes. The whole stay was unpleasant, unhygienic, and stressful.