kavya S.
The renovated rooms look decent, and that's the only reason I'm giving two stars. We found small cockroaches in both the room and washroom, and the receptionist was rude and lacked basic manners when speaking with guests. We'd stayed here several times because it's close to the airport, and had again asked for airport pickup and drop-off. They didn't tell us their taxi service had changed and that they no longer used their own taxis. At check-in, they asked us to pay the taxi bill in cash, whereas before it was settled with the hotel bill and cards were accepted. When I asked about the change, the receptionist rudely insisted it had been explained when we booked. I'm sure it wasn't. We were only asking what had changed, and there was no reason to speak to us that way. I wouldn't return to a hotel with staff like this.
