Rahna 2.
We booked two rooms for our family through Goibibo and had a confirmed reservation, but when we arrived, the caretaker said there were no rooms available. It looked like rooms might actually be available, which made the situation more frustrating. It was late and we had no other accommodation option, so we had little choice. The caretaker offered one room with three beds instead of the two rooms we'd booked, and demanded extra payment. We had to pay and accept the reduced accommodation. Only one caretaker was managing the property. He was rude, unprofessional, and unhelpful throughout, with no concern for the trouble caused to our family. The hotel didn't honor our confirmed booking, charged extra for inferior accommodation, and gave poor customer service. A very disappointing experience, and we wouldn't recommend it.
