Viewspalace by OYO Rooms

I had to convince the hotel owner about the trouble this caused before he accepted my booking and let me check in. I'd paid the full amount online through OYO Rooms, but at check-in he said they wouldn't take online payment. This has happened to me with OYO Rooms before. My question for OYO Rooms is simple: if an owner won't accept online payment, why does OYO Rooms accept it? They need to make the terms clear with hotel owners. When a customer books because of an emergency, this kind of problem can leave the customer bearing the consequences. The washroom was dirty, and I found women's hair on the bed or in the blanket. If you're booking an OYO room, make sure you book and pay at the counter only.