Capital O 14244 Loya Legend

The manager treated us rudely and showed no concern for customers. We were confused because there were two hotel names, Sriveda and Capital O Sky Grand. When we asked, he shouted, "Check inside if you want," and said they were the same place. Although we'd booked through Oyo, he claimed he'd given the room to someone else and said they don't consider Oyo reservations. He also refused the app price, saying they don't take less than ₹1,800. He then suggested checking his other hotel across the street. It was full of cockroaches, so we declined. Suddenly a room might be available after all, but he needed to call the supposed customer who'd booked it. That person declined. He first quoted ₹2,000 and answered arrogantly when questioned. After a long argument, we agreed on ₹1,800, but were very unhappy with his behavior. If they won't accept Oyo bookings or prices below ₹1,800, they should say so upfront and speak respectfully to customers.

The worst part was the manager Shravan Kumar's attitude. He was arrogant and unprofessional from the start, snapping, “They’re the same hotel! Check inside if you want!” when we asked about the confusion between Sriveda and Capital O Sky Grand. We had booked through Oyo, but he claimed he'd given our room to someone else and said, “We don’t consider Oyo bookings.” When we offered to pay the app price, he refused and said they wouldn't accept less than ₹1,800. If they don't honor Oyo reservations or have a minimum price, they should make that clear instead of listing the hotel that way. He suggested another hotel in front, but it was filthy and full of cockroaches, completely unfit to stay in. Then he suddenly said a room might be available after a call to the supposed guest, who conveniently declined. He quoted ₹2,000, and after more arrogant replies and a frustrating back-and-forth, we settled at ₹1,800 because we were exhausted, not satisfied. This felt like a scam, and we felt cheated and treated as though we were beneath him. Don't stay here if you want to avoid disrespect and frustration.

At check-in, reception refused to give me a room unless I paid extra on top of the amount on my OYO bill. The hotel showed a price of 1200+ on OYO, but they said their tariff was different and demanded more when we arrived. Please don't repeat our mistake and book through OYO here. Staff were rude and seemed greedy for extra money over every small thing. There was no room service, some lights didn't work, the AC had problems, and the water heater wasn't working. The in-charge, who identified himself as the owner, was the first to deny us a stay and defended both receptionists while arguing with us. I recommend the owner replace the receptionists and the in-charge, who were unprofessional.

The staff were friendly and the location was convenient, but the rooms weren't clean. The bed linen had stains, and there was barely any hot water coming from the shower.