Moumita D.
Agoda sorted things out for me by arranging another hotel with better facilities, but this was still a really disappointing experience with the management. My Agoda reservation had been confirmed by email, yet when I arrived, the manager was rude and refused to give us a room. He said they don’t accept online bookings because getting the funds takes time. If online portals are a problem for the hotel, they should remove the listing. And if a booking can’t be honored, the customer should be told in advance so they can find somewhere else. Asking someone who has traveled a long way to pay extra on arrival is inconvenient and reflects badly on the business. Please don’t take bookings through online portals unless you can fulfill them, or call the customer to explain the issue. I’d checked poor reviews before booking, and booking through Agoda was my biggest mistake. Really disappointed by the worst management.
