Capital O 28712 The Shivaay Hotel

They charge a lot, but the service was terrible. No towel, soap, or footwear, and the food they served seemed unhygienic and unhealthy.

We waited two hours after arriving in the evening before he handed over the rooms. When we finally got in, there were mosquitoes everywhere and food spilled around the room. The lifts don't work, and even after telling them to clean, it takes three hours. This was a horrible stay and a waste of money. The basic things you'd expect, like a bed, pillow, bucket, and toiletries, weren't provided. When we asked, they argued instead of helping. The manager, Lucky, seemed completely confused. We'd booked five days earlier, but he still couldn't get our rooms ready on time. Room prices also seem to go up depending on the customer. No value for money, and the manager was the worst.

The room and bedsheet weren't clean, and the blanket was dirty and smelled bad. They didn't give us enough towels or blankets, and the staff didn't seem professional. Basic items like soap and body wash were missing too. They charged us for a water bottle that should've been complimentary. We asked for a kettle and were turned down, and there wasn't even a glass in the room. The whole experience was unsatisfactory, with poor hygiene and awful service. Check the latest reviews before booking.

Mosquitoes were all over the room, almost like a nest, and the bedsheets and pillows had yellow and red stains. I'd already travelled and was exhausted, so when they demanded extra money despite my booking, I paid it. But the room was so bad that I gathered my things and left. A horrible experience, definitely not recommended.