Magnus Vosiv Suites

I booked Magnus for an official trip, first for seven days split into two, one, and four days without a break. In room 305, the toilet basin was loose and in poor condition, so I asked front staff member Siddhi, I think that was her name, to move me. She seemed very annoyed and assigned room 205, which was premium even though I’d booked deluxe. After confirming, I booked another four days from Thursday and got room 105. The bathroom had water stagnation again, so I reported it that morning. To my surprise, Siddhi became upset and yelled to nearby staff about cancelling the booking and refunding me, instead of listening. A maintenance manager came to check, but dismissed the issue as no stagnation. Yet he poured caustic soda down the drain and worked on it with a brush for about 20 minutes. Once it was cleared, Siddhi took a photo and told him they could use it if the issue escalated and tell management there had been no problem. They both seemed to assume I didn’t understand Hindi because I’m from Chennai. This was my third time getting the same response from the front desk and maintenance manager. I’d let the earlier incidents go because I was there on official duty, but their behavior spoiled the trip. They acted as though they owned the property and had the power to cancel my prepaid booking and return the money. I don’t know how they could do that unless they have some kind of superpower in India. The issue was eventually fixed after I followed up several times. I’m staying three more days because I prepaid, but otherwise I’d have cancelled. Aside from those staff members and the maintenance manager, everyone else was polite and spoke nicely, especially the restaurant staff. I’m sharing this so the owner can step in and address the service.

We couldn’t take my brother-in-law upstairs when he came to visit for a few hours, so we were told to talk in the lobby, which had AC but no wifi. The restaurant had wifi but no AC. When I questioned the rule and even offered a deposit, a big cockroach walked across the lobby. There were small insects in the bathroom the whole week, and nothing was done after I told the cleaning staff. The shower had almost no water pressure, and the bathroom was poor overall. I booked a suite for seven days for myself and a friend, breakfast included, but these didn’t feel like proper service apartments or suites. The service was minimal and exhausting. The reception staff were the rudest I’ve dealt with in hospitality. I greeted them several times and got no response, just looks that made me feel like a nuisance. I only had breakfast once, but staff told me I couldn’t get two water bottles each day because my friend wasn’t always in the room. I had to persuade different staff members every day just to get one bottle. Phone reception was very limited, and the wifi was weak and disconnected every few minutes. Google Maps showed the wrong hotel location, and there was no sign pointing the way, so every taxi and delivery I booked went to the wrong place. A little extra comfort at Magnus Vosiv. DO NOT GO THERE AT ANY COST!!!

I paid 2k per night online for a balcony room for six nights, which seemed reasonable. The reception rate was about 3k, though online deals were always available. They let me charge my EV at no extra cost, but their guest policy is strict. One evening a friend of mine from Pune came by, and staff asked us to pay 1000₹ to let him in. They wouldn’t allow even a 10-20 minute visit, so he had to sit at reception. A mixed experience overall.

After checking in properly, using the room, and leaving for the office after a shower, I returned to find that my room had been given to someone else, as if I’d never been there. Fortunately, I’d taken my bag with me. If my belongings had been left behind, this could have been even worse. This was a serious failure of room security and management, with no professionalism from the staff. One of the worst experiences I’ve had. A hotel that can’t keep track of occupied rooms shouldn’t be in the hospitality business.