Arun M.
Everything else was good: the property is nice, parking is good, and the food was very good. I didn’t have any other major problems. But the swimming pool was the reason I chose and booked this hotel, since my 10-year-old son really loves pools. After booking and checking in, I asked where it was and found it out of service, with no water. Management said it hadn’t been working for two days. They should inform customers about this before check-in, especially since facilities like this are included in what guests are charged. I asked several staff when it might reopen, but got no clear answer. Some said maybe in the evening, others maybe the next morning, while the manager said it had been out of service for two days. Staff didn’t seem to be communicating clearly. I’d booked for four days, but was disappointed enough to check out on the second day and leave.

