Capital O 10147 Hotel Icon

The room, bathroom, location, and comfort all get five stars from me, but the staff only get one. Room 201 and 202 were good, and for the budget price the location, comfortable linen, and massive rooms make this an okay stay. Still, I’d ask the owner to replace the staff team. Both day and night staff came across as horrible, bossy, rude, and arrogant. They need training in welcoming guests and making them comfortable. At check-in at 19:30, our group of three had to ask for extra towels, a toiletries kit, and a water bottle. The hotel didn’t have extra towels or kits at all. One staff member was busy watching a movie on a mobile phone instead of welcoming us properly. I’d recommend the property for the price, rooms, and location, but don’t expect much from the staff. As Gold customers at a Premium OYO property, we didn’t like being treated badly.

The rooms are roomy and the bathrooms are nice, and the staff were courteous and honest. We booked through OYO and got complimentary breakfast on the first morning, but not on the second. I have no idea why. That was the only issue we had; otherwise everything was fine.

There isn’t hotel parking, though there’s plenty of shared parking space in front, and a good mall across the road for groceries. The hotel itself is just okay, with few amenities and rooms that aren’t to a particularly high standard. Most of the bathroom water sprays kept leaking. One nice point was that there was hot water at the basin. Breakfast was limited.

The hotel is very cheap, and the service was good. I got two complimentary bottles of water, the AC worked fine, and there was hot water for bathing. Breakfast was included, free, and very tasty. I wouldn’t recommend it if you’re visiting Udaipur for sightseeing, since it’s a bit far from the tourist attractions. Thanks.