Tehran Grand Hotel

The room itself was okay, but the safe didn't work, and construction in the next room started at 7 am. I moved to get away from the noise, only to find the AC in the new room wasn't working properly. Tehran in September needs good AC, and reception said there were no other rooms, so I checked out without getting any rest. I'd stayed here back in 2001, when it was already old, and decided to try it again after it was renovated 20 years later. That turned into a very bad experience. The staff didn't give me a good impression. I was going to the Caspian Sea, and the hotel taxi driver said he'd take me for 50 dollars. When I checked out about 10 minutes later, he was gone. Another hotel car guy with an attitude demanded 100 dollars and said he was the only one. I told him to buzz off and nearly got into an argument, so I took a cab from outside to the place where cabs leave for other cities. At 80 dollars a night for one bed, it was a rip-off. Other hotels offer better rooms, service, and location for less. Don't waste your tour money here.

The rooms were clean and modern, and there was even a robot in the lobby working as a waiter, bellman, and cleaner. Staff were really kind and friendly, too. It felt like a five-star stay in a four-star category. The hotel is in the heart of Tehran, close to everything, and I'd happily recommend it if you need a place to stay in the city.

Really clean and tidy, and there's plenty of space.

I liked the location, and my room was nice and clean, but the service let me down. The housemaid kept knocking despite the “Do not disturb” sign, then walked in as soon as I opened the door without asking. I tipped her after the cleaning, but she turned down the amount and asked for more. I gave her extra, and then she kept asking, “Where is your dollars?” That felt unprofessional and annoying. For what I paid for two nights, I expected much better customer service. I wouldn't recommend this place if service matters to you.