Aylin D.
We stayed from April 2nd to April 4th, and they still haven't returned our deposit. My mother and I didn't smoke in the room, though they later claimed there had been smoking. I filmed the room when we left on April 4th: there was no damage, and we hadn't even used the towels. We left it as it had been given to us, but they still kept the deposit over one cigarette. I emailed them the videos and haven't been able to reach them. First they said they would charge me, and now they say they won't. There were other problems too. The water wouldn't heat up, and we saw a mouse in the corridor. We couldn't get into the room because one check-in detail was wrong. The staff member at the door couldn't talk to anyone for us, and we waited there for an hour. I later explained what happened to someone staying at the hotel, who asked whether that person had noticed. The hotel hadn't warned me about anything. We only got in after one check-in error was corrected. There was no one helpful to speak with, and no cleaning was done.
