B&B I Colori di Napoli

We had a pleasant stay and found the apartment well kept, with a kind and gracious host. Da Michele is very close for amazing pizza, which made the trip worthwhile. It was also easy to reach the shopping and sights, but finding the entrance from the train station was difficult because a nearby street was closed. Bring mosquito repellent too, we got eaten alive. Our three-bedroom Air B&B rental was for two nights. We arrived at the agreed time of 1, but only the cleaning lady was there, and we waited an hour for the host, who apologized profusely when he arrived. While we waited, the cleaner spoke Italian though we don't speak it, and tried to use one of our phones after looking up a number herself. We had to explain that we had no service. An older man also came in, nodded at us, and had a loud conversation with her in Italian. We weren't alone in the apartment until around 4, once everything was sorted. We'd recommend the place, but it isn't for anyone expecting white-glove treatment.

A friend and I each booked a room here. The property cancelled my reservation the next day without saying why. We tried several times to reach them directly and through the booking agent, but got no reply, so we had to cancel. That's a terrible way to treat people planning to stay. Avoid.

The €100 price didn't match the service, and the whole stay left me dissatisfied. We got no contact or clear check-in instructions, and ended up waiting on the stairs for someone to answer. Right away, it felt badly organized. There were mosquitoes all over the room. I was bitten on the eye and had a reaction, but the owner showed no interest when I reported it and then disappeared. Future guests should get more attention to cleaning and to making sure the mosquito net is closed. Dinner was cancelled, which I can understand. But breakfast was included and wasn't provided, so we had to eat out. I also urge people booking through Smartbox to be careful, as many similar reviews describe the same problems.

The B&B "I COLORI DI NAPOLI" is in a great location, and I had a really good long weekend in Naples. Our room was spotless, with a modern and welcoming look. The owner did a lot to meet our needs, and the 24-hour customer service was especially efficient. I'd recommend staying here.