Jardin de France

The family apartment on the top floor is lovely, with two levels, though I can’t speak for the other rooms. Breakfast had plenty of tasty options, and the staff were really nice. You’re fairly close to the city center. Just be careful with the car: the B&B is in the ZTL, so parking right nearby isn’t easy. There’s paid parking on the outer road by the port, or you can pay the daily ZTL charge of about 5eur.

Back for a second stay, and it’s still a good place for a few nights. The rooms were clean, and housekeeping did a perfect job. Staff are kind and very helpful.

The breakfast at the B&B was very modest, with no cheese apart from processed cheese, and no eggs or ham. There’s no elevator either, so we had to carry our suitcases up a very narrow staircase. For the price, it didn’t feel like good value, and we wouldn’t recommend staying here given the way guests were treated. Our arrival was a mess from the start. We got there at check-in time and rang the street doorbell, but nobody was waiting. Michele, the host, answered the phone number by the door and said no one was there and he’d arrive in 30 minutes. He actually took 40. We were worn out after our flight and the walk from the station, so we went to a nearby piazza, about 3 minutes away, ordered pizza and drinks, and messaged Michele to say we’d wait there. When he called after arriving, he refused to come to the piazza and hand over the keys while we were eating. I left my wife at the café and went to the B&B myself. Then I was told they’d put us in another B&B for one night because the air conditioning in our room was broken. We said we’d rather stay there, but Michele said the room hadn’t been cleaned yet, which seemed more plausible to us. Maybe they’d overbooked, but that’s only our guess. When I asked why nobody had warned us, he said they couldn’t contact us because we booked through another site rather than directly. You can decide whether that explanation sounds believable. He also argued about waiting the 30 minutes it would take us to finish lunch, apparently because he had somewhere else to be. It felt like bargaining at a bazaar, but we held our ground and finished our meal. We’d paid in advance, so we felt we had no real choice but to accept the move. The other place turned out to be a lower-grade apartment, farther from the city center and not a B&B. The next morning Michele was 15 minutes late picking us up. He eventually took us to Jardin for breakfast, but we couldn’t check in before 11:00 and weren’t even allowed to use the toilet, so we had to explore nearby Palazzo Mirta instead. Neither Michele nor any other staff member offered a verbal apology, let alone compensation for the wait or the move to a lower-class apartment. They didn’t seem to feel at fault at all.

Terrible experience. Don’t book here. They may give you a room, or they may say your Expedia booking was a scam and that they have no space.