NH Milano Fiera

The Gulf conflict wrecked my travel plans, so I couldn’t reach the hotel on the day I’d booked. They still refused to refund me or change the date. I called them directly and got no help at all, despite their polite response saying I should have contacted them. Awful service, a greedy, badly run hotel group. I’ll never stay at an NH hotel again. HOTEL MANAGER, HOW AM I SUPPOSED TO CONTACT YOU? I GUESS LIP SERVICE DOESN’T REQUIRE ME TO GET IN TOUCH. If you like third-world service, this is the place, all for $150. Probably going bust.

Breakfast itself was good and had plenty of choice, but the service was a mess. A lot of tables stayed dirty, and most people seemed to end up eating at them. I started wiping mine down; the waitress noticed and hurried over, but seemed annoyed with me. The room was clean, though dated, like it hadn’t been updated in decades. The bed sagged and the toilet flush didn’t work properly. At €270 a night, the quality didn’t justify the price. It wasn’t a terrible stay, but I think it should have cost less than half.

The lifts are very slow and cause a morning bottleneck. Management should replace them soon. The bar, restaurant, and reception service were fantastic, though. Riccardo at the bar deserves a special mention, he was quick, friendly, and very professional.

After a long day walking around the fair, this is a lovely spot to sit down with a drink and some nibbles, and meet clients or suppliers. The atmosphere and drinks were nice, and Riccardo and his team were kind and welcoming 😊