Hotel Moroni

We stayed from August 9 to 13, 2021, and were glad it wasn't any longer. I've stayed in hotels in many countries, but this was the most disappointing service I've experienced. I’m writing at length so other people know what to expect. The main problem was how the staff worked together. They seemed poorly coordinated, often forgot what we'd asked for, and made excuses while the same issues kept coming up. When we arrived, the balcony was covered with ash and cigarette ends, the sink was blocked, and water wouldn't drain. Nothing was done after we asked for it to be cleaned. There was also a contact lens stuck to the wall by the bin under the sink. No one in our family wears contacts, and it had clearly been there before we arrived. We'd booked a baby bassinet, which Marlon at reception confirmed two days before our arrival. When we got there, he said none were available, but promised to bring one the next day. That didn't happen. On our third day, we asked again, and he said he'd forgotten about it. Someone finally brought it up then. To be fair, Marlon was always friendly and treated our daughter like a princess. The restaurant was another problem. At breakfast, we had to ask staff to refill the empty food trays with cold cuts, bread, and croissants, even though there was still an hour before service ended. We also had to find our own cutlery and napkins, either at other tables or in the waiters' area. One cappuccino arrived as what seemed like brown liquid, with a waiter explaining that the new person who made it didn't know how and they'd teach him later. I didn't think we should have to pay for that while he learned. Dinner was included, but our table was right by the service area, where we heard waiters arguing every day. One person who seemed to be a manager shouted about canceling room numbers after service, while someone else told them not to “wash his brain.” Nobody wore name tags, and their clothes looked like they'd come from the beach or a disco. Our first course, usually pasta, took 30-35 minutes because they kept forgetting our table. A waiter apologized the next day and promised better service, but by then we'd had enough and went out to eat. We also saw at least two families leave without getting even their first course. I felt sorry for them. Alina was the one person who was always ready to help. Best regards to her.

The place is lovely and the staff are great. I was unsure about the food, though. It was amazing on most days, but a few times it was pretty bad and dull.

The staff were lovely, and the location was very nice.

No.