Hotel Giardino D'Europa

My room looked out onto the garden, though my friend’s faced a junkyard. The pool was tiny and unusable, nothing like the pictures. The hotel itself felt old and unclean, and the driveway was unpaved, with no ramp or help for luggage. It’s in an industrial area with car dumps and mechanic shops, far from central Rome. I didn’t expect a four or five star stay, but that setting affects the experience and should be described more clearly, especially at prices comparable to central or higher rated hotels. As a tourist, I depend on an honest listing. I asked the front desk about transport, including a shuttle or taxi, and was told the shuttle only went to the airport. If it also served the metro, no one told me. Clear information at check-in would have made things easier. There didn’t seem to be proper transport options beyond the airport shuttle, and the staff weren’t helpful with tourist information. The service in the room was poor too. Despite asking several times, no one cleaned it for a week. The sheets were changed only after repeated reminders. Towels were reused unless I left them on the floor. I travel often and haven’t encountered used towels left on a bed or chair being rehung instead of replaced. Comfort and hygiene should matter wherever the towel is left. The bathroom was dated, the shower was very small and uncomfortable, and the air conditioning barely worked. Staff didn’t speak English, making communication difficult. I raised these issues during my stay, but they weren’t resolved or took multiple follow-ups. The only good things were breakfast and the kind waitress. I stand by my review as an honest account. I hope the hotel puts effort into better service, clearer communication, and more transparent information about what it offers. I can’t recommend it unless you only need a basic overnight stop and have very low expectations. Dear Perla, I wanted to clarify these points based on my own stay. I hope you take the feedback constructively.