Villaggio Turistico Lugana Marina

Parking was a daily frustration, which was the main downside for me on holiday. We have a large estate car and the spaces themselves were adequate, but lots of people couldn’t park properly and caused mayhem. Our car was damaged. Management said they were interested and would look into it while we were there, but one home they washed their hands of us, refused responsibility and wouldn’t comment further. When we returned late, we also had to park off site. It’s a shame, because the rest of the complex suited what we wanted. The static home was incredibly well kept and clean, and the place and staff were lovely. We stayed during the height of summer, in mid-August, so it was expensive and busy.

We really enjoyed the whole vacation. The view was amazing, and the lake was just a few meters away, which was really cool. The food at the restaurant was so delicious. Thanks to the waiter George, who was really fun and gave amazing service too.

The reception staff were helpful and spoke good English. I think reception was staffed from 08:00 to 21:00. One unfortunate thing was an ambulance crew waking us at 4am on our last day after going to the wrong apartment. It did highlight the issue of having no staff on site overnight. It was very quiet apart from one time when the woman next door sat on her balcony shouting down the phone. The bed was fine to sleep on, though a bit soft. The fridge and freezer were a good size, the TV worked and had loads of channels, but only a few were in English and none were of much interest. From our balcony we could see parts of the lake through the trees, and it was very close by. It’s also a good base for driving to lots of places, at a very good price compared with other options within about a 30 minute drive. The kitchen only had four gas rings and a kettle, with no oven, grill, microwave or toaster, which should be better. There were ants around, though that improved when we started keeping all food in the fridge, even things that didn’t need to be chilled. We had two issues with the room. At first the balcony door wouldn’t lock, so someone could pull it open even when it showed as locked. They mostly fixed it the same day we reported it, though the door still moved more than I was comfortable with, even when it couldn’t be opened while locked. The two spare pillows also had no pillowcases, but those were delivered the same day.

The place was decent and we had a pleasant two-day stay. It was clean, reasonably spacious and self-contained, but there were several things that could have been better. We visited nearly off season, and considering the price we paid, I found it overpriced. In general, places in the area seem overpriced too. I didn’t raise the room issue with reception since we were only there for a couple of nights, but the Booking photos showed a room with a balcony and ours was on the ground floor of a villetta. I would have preferred the room I expected. The kitchenette had no kind of oven, which made warming food inconvenient, and the swimming pool was dirty, as shown in the photos. Decent, but nothing special. 3.5 stars. In response to your reply, I remind you that you could have communicated your assumption through Booking, but you didn’t. And there was no such sign, I guarantee you that.