500 Bed & Breakfast

We asked for hot water to make tea, and the owner came banging on the door, entered and spoke to us aggressively. There was no tea or coffee maker or kettle in the room, although the Booking page said there would be one. We found a kettle in the kitchen and used it just to make tea, without cooking or eating. He told us the kitchen couldn't be used at night, and only after 8:30 am. The following morning, around 9am, we went back for tea and his mother came downstairs shouting that it was her kitchen and we couldn't use it. She yelled in Italian and was very rude, without trying to understand us. There were printed signs in the house saying “Breakfast at 8:30”. He also demanded €100+ tax because two friends had joined us, even though we all fit in the big room and didn't need another one. He claimed there was some “law” against three people sharing a room, but his own Booking page described one big bed, a sofa and a sofa bed, clearly for four people. Later he said we couldn't use the kitchen at all except in the morning. The second room upstairs, which he forced us to pay for, was unlivable: freezing cold in mid-NOVEMBER, with a broken heater, broken bulbs and one extremely dim light. There wasn't proper hot water in the shower, the bathroom was dirty, with black stains and a cracked bidet, and there were insects. I was bitten by something during the night. We texted him about the problems and got no reply. It was too cold and dark to sleep there, so we all stayed downstairs. We explained that and offered €50 extra instead of €100 as a compromise. He refused and threatened to call the police. I would have agreed, but we had plans to visit other cities and didn't want to waste time. On the morning of our graduation day, the iron he provided didn't work properly and burned my skirt, ruining my outfit and our day. When we asked why the Booking listing showed kitchen photos if guests couldn't use it, he denied what had happened, acted as if he didn't understand and changed his words. Then he kicked us out around midnight and wouldn't return our €250, even though we hadn't stayed upstairs at all. We had to find somewhere else in the middle of the night. The place we found was cheaper, cleaner and more comfortable. He also kept the money for a four-day stay, though we had stayed only 2 days-1 night. We later read other Google Maps reviews saying we weren't the only ones, including reports that his mother entered rooms without knocking and yelled at guests. The owner and his mother were extremely rude and dishonest with us. They tried to charge extra using rules that seemed made up, and treated us foreigners terribly. I hope Booking reviews the property properly. People who treat guests this way shouldn't be renting their place out.